Working with us

We do our best work in partnership with clients and can be flexible in our approach and the tools we use. Each account and project runs slightly differently but, together, we will create a process that supports your digital success.

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What you can expect

  1. Our work centres on customer experience and our client service is no different. Whether your organisation is big or small, we hope to become an extension of your team with a real understanding of your business, audience and operations. A close working relationship is really important to us. We're always at the other end of a phone or email and are happy to work with other third parties or contractors to help you achieve your goals. We also regularly work on-site at clients' offices to provide momentum and executional support.

Tools we use

We use a variety of project management and communications tools to suit your needs, such as:

Ways of working

We will work with you to agree the level of communication and the channels we use but you can expect:

Onboarding

In month one to three, we’re likely to need more input from you while we get to know your business and define our strategy and approach.

Ongoing communications

You will have ongoing contact from Fresh Egg via phone, email and Trello. We also regularly use MS Project, TeamGantt, Jira, Google Docs and more, and are happy to work with your existing tools (as agreed).

Regular calls and meetings

We will schedule review and planning sessions with you including kick-off calls, workshops, delivery and debrief meetings as required. On our side, we will also hold daily 'stand ups', weekly huddles and project closure reviews to refine activity and ensure cross-discipline alignment.

Regular status and impact reports

We will keep you updated on ongoing work and results. This is bespoke to each client but may take the form of written status reports, PowerPoint presentations or data dashboards.

Agreed deadlines, milestones and budgets

Your account director or project manager will work on your behalf to make sure we meet agreed feedback and delivery dates and maintain effective budget control. They will highlight any dependencies and requirements and will secure time with the relevant technical specialists as well as monitoring ongoing scheduling with the support of our dedicated resourcing team.

What our clients say about working with us

Having worked with Fresh Egg for over five years, it’s been a brilliant relationship. Not only do they always display professionalism, competence, expertise, it’s a lot of fun as well. They’re always there to pick up the phone, they’re always there to handle a problem, nothing is ever too much and it’s been a really, really positive experience.


Adam Taylor, web manager at John Lewis Finance

One of the great things about working with Fresh Egg is that they don’t just specialise in one thing so you have access to a huge amount of knowledge... it’s basically extending our digital team.


Kate Phelps, digital marketing manager at Rainbow Trust 

It’s rare to come across a business that understands your way of working and adapts their way of working to fit in with how you do things in your culture. I feel like Fresh Egg are part of our team. They’re not an external agency to me at all.


Chris Hammond, digital director at Helly Hansen 

Our latest work

  • £2.6m uplift for Ageas

    We helped Ageas drive +£2.6m annual incremental revenue through a single A/B experiment.

    Find out how

  • New website doubles primary conversion rate

    Headless rebuild of kfh.co.uk doubles primary conversion rate and increases Google crawl by 462%.

    Find out how

  • We increased revenue-per-visitor by 24%

    We increased revenue for Wineware using website personalisation, geolocation and cart abandonment emails.

    Find out how

  • $2.5m uplift for Aardy.com

    Through our 'Performance Guarantee' offering, we helped drive a huge +$2.5m annual incremental revenue for Aardy in one test, exceeding the target by +173%.

    Find out how

  • 70% site speed improvement with Headless WordPress

    We rebuilt the asset-based lender's website on a headless Content Management System (CMS) and improved site speed by 70%

    Find out how

Find out more about Fresh Egg