Client Partner

People to learn from, caring people and people full of ideas (not to mention they can bake a mean cake). We, therefore, look after our staff and we’re all rewarded with, amongst other things:

• Early finish every Friday - the weekend starts at 3:00pm
• Input into our company goals – we are all asked for our opinions on where the company should be headed
• A structured training program - built around you, your personal development plan and skills aspirations
• Regular social events (to suit everyone) – quiz nights, escape games, barbecues, D&D, team get-togethers and our infamous Christmas party
• Workplace flexibility – tell us what suits your lifestyle
• Future thinking - enhanced pension contributions, critical illness and death in service packages
• Wellbeing support – financial wellness sessions, a wellness guide, employee savings and cycle scheme access as well as activities and an in-office gym
• Support for families - Enhanced maternity and paternity packages
• A structured induction program - We make sure we give you everything you need to learn about the different functions across Fresh Egg to hit the ground running

Location: Worthing/hybrid (2 days pw office based)
Salary: Tell us about your salary ambitions
Role: Permanent, full-time

Fresh Egg is a dynamic and innovative digital agency that thrives on creativity and collaboration. We are passionate about delivering exceptional results for our clients and fostering a supportive and inclusive work environment. At Fresh Egg, we believe in the power of teamwork, continuous learning and making a positive impact. We are among the leading digital marketing agencies in the UK. Our mission is to uncover customer challenges and transform them into digital success. We don’t employ cogs to fit into a machine. We employ exceptional individuals who can help us to outperform expectation consistently.

We are seeking a talented and motivated Client Partner to join our team. This is a fantastic opportunity to work with a diverse range of clients, helping them achieve their business and marketing goals. As a Client Partner, you will play a crucial role in building and maintaining strong client relationships, driving strategic initiatives and ensuring our clients’ success. This role is pivotal in leading Fresh Egg's key accounts and fostering long-term partnerships.

 Core Roles and Responsibilities:

• Strategic Commercial Growth: Develop and execute commercial strategies to drive growth and sales. Identify opportunities for cross-selling and upselling to maximise client lifetime value.
• Client Relationship Management: Nurture long-term relationships with clients, understanding their needs and objectives. Act as a trusted advisor, providing strategic counsel beyond project execution.
• Business Consultancy and Customer Advocacy: Provide strategic guidance and insights to clients, helping them achieve their business goals. Build business cases for client investment and align Fresh Egg's proposals with specific client business goals and pain points.
• Execution and Delivery: Ensure clear and actionable briefs that align with client business outcomes. Work with internal teams to deliver innovative and effective  solutions.
• Risk and Issues Management: Manage client escalations, proactively resolve issues and mitigate risks before they escalate.
• Commercial Management: Own customer and opportunity pipeline across your portfolio, ensuring business targets and growth KPIs are achieved.
• Market and Business Understanding: Maintain deep knowledge of clients’ industry, business, and individual needs. Understand Fresh Egg service operational nuances.

Why Join Fresh Egg?

Be part of a supportive and inclusive team that values creativity and innovation. Opportunity to work with a diverse range of clients and industries. Continuous learning and professional development opportunities. Competitive salary and benefits package.

Key Skills and Qualifications:

• Experience in client management, preferably in a digital marketing or agency environment.
• Proven track record of successfully leading and growing client accounts in collaboration with cross-functional teams.
• Excellent communication and interpersonal skills.
• Ability to think strategically and provide valuable insights to clients.Strong organisational skills.
• Ability to work collaboratively in a fast-paced and dynamic environment.Ability to leverage multi-service understanding to maximise client lifetime value.Skills in building agency reputation and expanding contacts for growth.